FAQs

Please allow 3-5 business days for orders to ship & get a tracking numbers emailed.

 Hours of Operation

HunterHills team is available: Monday–Friday: 9 AM – 5 PM PST

Weekends & Holidays: Closed

We respond to inquiries as quickly as
possible during business hours. If you reach out after hours, we’ll get back to
you the next business day.

How long does processing take?

Orders typically process within 1–3 business days. Once shipped, you’ll
receive a tracking number via email.

Any orders placed on Friday will not be processed until the following business day (Monday). Please keep in mind that our business hours are Monday through Friday (8am-5pm)

What’s the difference between processing and shipping?

Processing time: When we prepare your order (packing, labeling, etc.)

Shipping time: When the carrier takes over and delivers your package.

Please note: Carrier delivery speed is out of
our control. We ship promptly (unless any address verification is needed), but delays with FedEx, USPS, DHL, or UPS may occur.

Where’s My Order?

We know how exciting it is to receive your order and we’re here to help if something’s off.

My order is delayed: orders may take 7–10 business days to arrive, especially during peak seasons or carrier delays. If it’s been longer than that, reach out to us at hello@hunterhills.co and we’ll investigate.

Incorrect Shipping Address Policy

It is the customer’s responsibility to ensure that all shipping information is entered correctly at the time of purchase. Once an order has been shipped, we are unable to make any changes to the shipping address.

If an order is shipped to the wrong address due to an incorrect or incomplete address provided by the customer, the reshipment of that order will be at Hunter Hill’s discretion.

If you realize that your shipping address is incorrect, please reach out to our support team immediately after placing your order. While we will do our best to assist, we cannot guarantee address changes once your order has been processed or shipped.

My order is missing items

If something’s missing from your package, please contact us via email (hello@hunterhills.co) with your order number and a photo of what you received. We’ll make it right.